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Privacy Policy

General

This privacy statement sets out how mumbase will store and use information relating to you on our website. If we have to make changes to any part of these policies, we will post them in our Terms and conditions section.

Mumbase is a trading name of Advantraq Business Services Limited. We are committed to respecting your privacy. Our website has been structured so that, in general, you can visit the website without identifying yourself or revealing any personal information and if and when you choose to provide us with any information by which you can be identified, then you can be rest assured that it will only be used in accordance with this Privacy Statement.

For your protection, we have taken necessary steps to keep your data secure.


 

Security

In order to protect your privacy we have taken all the essential measures to make sure that any information you give us remains private and secure and that your payment and registration information is processed with total confidentiality. When you place orders or access account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.

Furthermore, as required by the GDPR, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent, unauthorised access.

Our security procedures mean that we may occasionally require proof of identity before we are able to disclose sensitive or other information to you. If you have any further questions about our security policies, please contact us. Click on the contact us tab at the top of this page. The Customer services is open from 8am to 8pm Monday to Saturday and from 9am to 5pm on Sunday.

If you still have questions about shopping online, but want to enjoy the benefits of shopping at mumbase, you can call our Customer Services Team on +44 203 540 6253. We will be more than happy to assist you.


 

What we collect

This is what we gather during your time with us:

1. Where you order products, we will collect your name, contact and billing information, transaction and credit card information.

2. When you register with us to receive our monthly newsletter or details of offers or products we will collect your e-mail address. You can also provide us with more information about you and your family so that the details of offers and products we send you will be more suited to your circumstances.

 Your Rights:

You have the right to request what information we hold on you at any time.  You also have the right to move, update or be forgotten.  All you need to do is contact us and let us have your request.


 

What do we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Personalisation:

We value you as a customer. This is why we like to keep your experience with us as unique as possible. We use some of this information to understand what you like and how we can continually deliver that to you with each visit to our website.

Localisation:

Because we understand the importance of communicating with you in the language and understand or prefer, some of this information is used to detect where you are visiting us from and then present you with content which is relevant to you.

Website analysis:

We use some of the information to analyse the use of the mumbase website and also to improve our products and services.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by e-mail, phone or mail.


 

Who we share the information with?

We will not sell, distribute or lease your personal information to third parties other than our subsidiaries and parent company, or our successor in business unless we have your permission or are required by law.

We may send your personal information outside of the European Economic Area. The data protection laws in these countries may not be as extensive as in the European Economic Area.

You can tell us that you do not want the information to be used by anyone for direct marketing purposes. If you have not previously objected to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at: [email protected]

If you are opted in for emails and wish to change your preferences, you can do so via 'my account' at anytime.

Unsubscribe:

You can unsubscribe from email communications from mumbase at any time.

You can do so by either clicking on the unsubscribe link at the bottom of any email received,

or

You can change your preferences when you log into 'My Account'.

Our Cookies Policy

What are cookies?

Cookies are small text files placed on your computer by the websites that you visit. They make your online interactions faster and easier.

Types of cookies

On this website we use two types of cookies:

Session Cookies: These are temporary cookies which are stored during your browsing session. They are automatically deleted from your computer or device when you close your browser.

We use session cookies to enrich your experience on our website during things like:

  • Helping you to browse seamlessly from page to page on our website
  • Being able to keep what you have in your shopping basket

Persistent Cookies: These are cookies which are not deleted from your computer or device after you have visited our website. These cookies help us to remember you and your preferences when you come back to this website.

Some of the things we use persistent cookies for include:

  • Remembering your journey around our website
  • Remembering your preferences when you come back to our website
  • Allowing you to connect with social media sites