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Terms and Conditions

These are the terms and conditions of our agreement which apply to all purchases of products by you from mumbase.com and you should read them carefully. These terms are subject to change from time to time therefore should be checked before a new purchase is made. We will however where possible inform you of changes via your preferred communication preference.

Order:

You can submit an order for products to mumbase.com by completing the details required on our website. Once you have made payment via any one of our accepted payment methods we will send you an email to confirm that we have received your order.

Our right to refuse your order:

We are under no obligation to accept your order for any reason including but not limited to;

  • Insufficient stock

  • Unable to deliver to your area

  • Incorrect listing of products and prices due to data error by us or our suppliers

  • Or where discounts have been applied or used in error

However, we would normally accept where the product is available.

The order total will reflect current pricing.

Your credit or debit card, Oink or PayPal payment is approved by PayPal, Oink or your credit card or debit Card Company.

Acceptance of your order:

We will notify you of our acceptance of your order by email. Once we have done this, a binding agreement is created between us based on these terms and conditions.

If we do not accept your order for any reason or the price of the product has increased between the time of the order and our acceptance of it (or if a supplementary delivery charge applies), we will email you to advise you of the change. We will also inform you of how to proceed with your order.

Gift vouchers are redeemable on mumbase.com.

Delivery:

We make every effort to deliver all products within the United Kingdom within five working days of acceptance of your order. Where this is not possible, we will notify you and, unless we state otherwise, ensure that your products are delivered within 28 days from acceptance. This may not apply in respect of deliveries outside of the UK.

All deliveries will be made to you based on the delivery option selected and the address specified by you in the order. We may, at our discretion and expense, deliver parts of your order separately.

All deliveries must be signed for and you will be responsible for the products as soon as they are delivered and found to be in conformity to the contract.

Ownership of the products shall pass to you once we have received payment in full. If we cannot deliver the products to you at the address you have specified for any reason (other than when we are at fault), we will notify you and store the products at your risk. If you wish us to redeliver the products to you, you will need to authorise us to charge your credit card/ debit card for such re-delivery. If we do not hear from you within 28 days, we will cancel the order and refund your payment to you less any reasonable delivery charges we have incurred.

Payment:

For standard delivery we will charge your account for payment at the time that the order is dispatched for delivery to you. Items which are shipped directly from the manufacturer will be charged at the time of placing the order. We take every reasonable care to ensure that your shopping is conducted within a secure environment over a secured via a secure link. As we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide via such link. If products are not available for any reason after we have accepted your order, we will let you know. We will not charge you for these products and will refund any amounts already paid (if any) by way of a credit to your credit card/ debit card, Oink or PayPal account.

Your right to cancel:

This is based on the Consumer Protection (Distance selling) Regulations 2000. You have the right to withdraw from this agreement within 7 days after your order has been delivered to you. You will not have to pay for any products and any amounts you have been charged will be repaid to you by way of a credit to your account within thirty days. HOWEVER, we may have delivered (or dispatched) the products you have ordered. In this circumstance, you must return the products to us and pay the costs in doing so. To avoid this, we recommend that you advise us as soon as possible if you wish to exercise this right to withdraw.

If you wish to cancel, you can contact us via

Email: heretohelp@mumbase.com

Or,

Write to us at:

Mumbase, 26 Bridge Road East, Welwyn Garden City, Hertfordshire AL7 1HL

Any products returned must be received by us in the same condition and, to the extent possible, in the same packaging as when we delivered them to you. Please note that in addition to your right to withdraw, we operate an Exchange, Refund and Cancellation Policy. You should read this policy as this gives you extra benefits. This Policy may be found under Help and then Returns & Exchanges.

Warranties:

The products which are sold via this web site have been designed to comply with the statutory legal requirements and relevant safety standards of the United Kingdom. Mumbase makes no representation or warranty that any product is compliant with health, safety or other legal requirements which apply outside the United Kingdom, unless delivery is within the EEA and common EEA Consumer Protection and Safety rules apply. The majority of products will be covered for a period of 6 months from delivery, from defects in materials and workmanship. Please see our Returns Policy for more information.

We will replace products (or, where relevant, the faulty part) free of charge or, refund to you the price of the products by way of credit to your credit card/debit card or PayPal account. This only applies if the instructions governing the use of the products have been followed. We will not have any further liability in respect of the products. This does not affect your statutory rights as a consumer.