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Return policy

OUR RETURNS POLICY

We do our best to ensure that you are happy with your purchase from mumbase. Sometimes things don’t always go according to plan therefore, you may not be.  If this is the case, simply contact us within 7 days of receiving your order and we will make arrangements for you to return the product to us.  Once we receieve the items, we will process your exchange or refund to the credit or debit card of the person who originally placed and paid for the order.

Please see below for products excluded from this policy.

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charge.  Products delivered for free can only be returned at your cost, but excludes the products listed as exceptions below.

EXEMPTIONS

Batteries, Food, Medicine, Nappies or other products which require personal hygiene once the seals have been broken.

It is important that all products remain in the same condition as when delivered, unused and in the original packaging.

 

TERMS & CONDITIONS

 

  • If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 90 days of purchase
  • It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused
  • We'll refund any delivery charges you've paid if you return an entire order (UK orders only)

 

 

 

Products we're unable to cancel, refund or exchange

We can't offer refunds or exchanges, unless faulty or not as described, on the following items:

 

  • products which have been personalised for you, such as stationery or gifts
  • computer software that has been opened or computer software cards that have been redeemed

 

Where a product has been specially ordered for you, unless faulty, we're unable to refund or offer an exchange. We're unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We'll make this clear when you place your order.

This does not affect your statutory rights.

 

Buying electrical appliances and outdoor toys

Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners), as well as the proposed location, before you order large pieces of electrical appliances or outdoor toys, to confirm that the product is the right size for your needs, and to enable us to deliver your order successfully.