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Customer Service

Customer Service

Shipping & Delivery
We will endeavour to deliver your order to you as soon as possible. Most items will be delivered within 3 to 7 working days. Larger items 7 days. However, in exceptional circumstances some items may require up to 28 days to deliver for example We cannot guarantee delivery within our usual timescales to a small number of remote rural areas. Whatever the case we will keep you informed every step of the way. Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or P.O box. If this affects an order you place, we'll notify you as soon as possible.
Privacy & Security
In order to protect your privacy we have taken all the essential measures to make sure that any information you give us, including your name, names of family members, addresses, credit and debit card details remain private and secure and that your payment and registration information is processed with total confidentiality. When you place orders or access your account information, we ensure it is done via a secure network. Our secure server software (SSL) encrypts all information you input before it is sent to us. If you still have questions about shopping online, but want to enjoy the benefits of shopping at mumbase, you can call our Customer Services Team on +44 203 540 6253 or Email heretohelp@mumbase.com. We will be more than happy to assist you.
Returns & Replacements
You can return items to us free of charge within 7 days of receiving them. We are constantly improving the way we serve you therefore we need to understand why you are unhappy with the items so that we can do better next time. Send any returns items to our address at 17 Ilu Street, Ikoyi, Lagos, Nigeria. We will check to confirm that items are still in tact then process your exchange or refund where necessary. However, for hygiene reasons, some items cannot be returned for refund or exchange e.g. baby nappies, clothes etc. So please ensure you make the correct choice at the point of order.
Ordering
Ordering on Mumbase is so so easy. We know how busy you mums can be and how you much you value your downtime. This is why we have built our website with you in mind. We don't want to add to your stress levels therefore we have built our website in such a way that it is easy for you to browse and view our lovely products whether on your smartphone, your Tablets or on your Laptop Computer. Our website will conform to your device and deliver the best shopping experience you crave.You can buy any of our products in any of these currencies - Pound Sterling, US Dollars, Euro and Naira You can also have your items delivered pretty much anywhere.To order, simply follow these steps:SEARCH or BROWSE to locate the products of your choice. Once you have found your product, select it to get to the Product Details Page. Once you are happy that you have your product simply select the quantity you want and add them to your BASKET. You can still look around for some more products if you like so please feel free to shop around, we love to have you here. Once you have added all your products to your BASKET, simply proceed to CHECKOUT Please take a moment to pause and review your BASKET. Once you are happy with its contents, price and above all, the savings you have had, simply click or tap the 'Proceed to Checkout' Button Complete your REGISTRATION or simply CHECKOUT as a GUEST, We don't mind. However, if you register, you will be able to take advantage of our numerous special offers and Exclusive Events so we encourage you to. Complete your NAME, DELIVERY and BILLING ADDRESS details. You can pay for your order by using your CREDIT/DEBIT CARDS or PAYPAL. Once you have entered your card details , simply click or tap the Place Order button. It is that simple! All you need to do now is sit back and let us do the rest as we keep you updated every step of the way to you meeting your parcel. If you have any queries about anything during this time, our customer services team is always available to help. Simply contact us on: +234 700 000 0000.
Payment, Pricing & Promotions
We always love to reward our customers because we know you deserve it. Our products are priced so that you get the best value and savings. We offer promotions to help you get even more savings without compromising on quality. That is our promise to you. Watch out for our Exclusive VIP Sale events. Don't worry about missing them because we will always keep you informed closer to the events. All you have to do is register your details and make sure they are kept up to date. We will be bring you the best deals on products that will blow your mind and sometimes even in advance before the general public hears about it.
Viewing Orders
After you have finished placing your order, you can go to Your Account section to view your order history. Another very good reason to register on mumbase.com.
Updating Account Information
We always want to serve you better each time but we need you to help us to help you. Therefore, whenever you change your Name, Delivery and Billing Addresses, Email or Telephone Number, please ensure you remember to update your account information accordingly. This will stop other people taking advantage of your offers and benefits. More importantly, your goods will not be sent to the wrong address and nobody will take your telephone calls either.